NON-URGENT medical attention after hours, please call National Home Doctors services at
137425. This service provides home visits to East Hills Medical Centre patients and is a bulk
billed service to valid Medicare and DVA card holders.
Telephone Calls – Patients are usually required to make an appointment to speak with their
doctor. However, patients may leave a phone message and where appropriate the doctor will return the call. Alternatively, a practice staff member may call to advise you the doctor
has requested you make an appointment. Urgent calls will be put through to your doctor
Scripts & Referral – It is important that you see your regular doctor for your scripts and
referrals. However, you may be able to book appointment with our GP to organise your
repeat script or referral.
Appointments – At EHMC, we like to keep our waiting times to an absolute minimum. Please
assist your doctor in achieving this by making an appointment before you come to the
practice. It is best to call the practice as soon as you know you need an appointment so that
you can get the time that is most suitable for you. You can attend EHMC without an
appointment for urgent medical problems and once triaged by one of our practice nurses,
your doctors will do their best to see you as quickly as possible. Appointments are available
between 8.30am and 6.00pm Monday to Friday, 9.00am to 2.00pm on Saturdays and
Sundays. If you require a longer appointment to discuss more than one issue, an
appointment for more than one person, a medical, or multiple appointments, please discuss this with reception when you arrange your appointment. Please note that if you require a
further appointment after you have seen your doctor it is always a good idea to book this
before you leave the practice.
Online Appointments – You can now book your appointment with EHMC online. Simply go
to the EHMC website (www.easthillsmedicalcentre.com.au), click the link in the top right
corner and follow the prompts.
Cancellations – If you are unable to attend your appointment, we would appreciate to
cancel so that we can offer the appointment to someone else.
Billing Information – EHMC is a bulk billing practice. Bulk Billing is provided for all patients
who have a valid Medicare or DVA Card. All overseas students and visitors holding a valid
Health Fund card will have no gap fee and Health Fund will be charged directly. Any
workover or insurance claim would be charged privately directly to the insurer. Any private
consultation will incur a consultation fee. Please enquire the consultation fee from the
reception Staff at the time of booking. We accept all cards for payment. Fees must be paid
at the time of the consultation. Vaccines are privately billed, except for those patients
eligible for the government funded vaccines.
Parking -Parking is available on Maclaurin Avenue. Disabled parking is also available in this
Pathology – Blood collection services are available between 8:30 – 5:00pm Monday to Friday
and 9am-1pm Saturdays. Patients do not need to make an appointment for this service if
you have a valid pathology form with you on arrival.
Test Results In most cases, you must book an appointment to get your test results, not
request them over the phone. Please call the surgery after three days to see if your results
are back and to make an appointment. Please note some results may be given over the
phone but only by your regular doctor.
Feedback & Suggestions – We welcome any feedback, suggestions or complaints that you
may have. We ask that you express them in writing and either post them or fax them to the
medical centre. You may also leave them in the suggestion box located at reception or email
to firstname.lastname@example.org If you have a complaint about your care, you may also
Health Care Complaints Commission (HCCC)
Telephone: (02) 9219 7444 / 1800 043 159 (Toll Free in NSW)
Home & Nursing Home Visits – The Doctors are available for home visits and local nursing
home visits if you are disabled, or your condition prevents you from attending the surgery.
To check your eligibility for this service please call EHMC. This is a privately billed service.
Interpreter Services – If you or your family require an interpreter, we can organise this for
you. Please let us know when you ring to make your appointment. Alternatively, you can
contact the Translating and Interpreting Service on 131 450 directly. If you are hearing
impaired and require an AUSLAN interpreter, we can also organise this for you
Recall / Reminder System – Our practice is committed to preventative care. We send out
regular recalls and reminders, including SMS recalls and reminders, for preventative health
measures such as pap smears, blood pressure checks and childhood immunisations.
Management of Your Personal Health Information – Your medical record is a confidential
document. It is the policy of this surgery to always maintain security of personal health
information and to ensure that this information is only available to authorised members of
staff. All members of staff at this practice have signed a confidentiality agreement. If at any
time you wish to access information in your health record, please call reception and leave a
message for one of our clinical team who will facilitate this for you. If you wish to transfer
your health records from a previous practice you attended, reception can provide you with a
form that authorises the transfer of your records to EHMC.